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Alwrd 24/7 Pilgrim Support
Always with you — from airport arrival to your return home.
At Alwrd, our responsibility does not end when you board your flight—it truly begins the moment you arrive. Whether you are navigating the airport, settling into your hotel, or seeking guidance in the Haramain, our support infrastructure is engineered to ensure you are never alone.
Our state-of-the-art support ecosystem
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Multi-Channel Support
Access us via WhatsApp, live chat, or dedicated phone lines in both Pakistan and Saudi Arabia.
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Real-Time Logistics Monitoring
Our back-end team tracks your transfers and hotel check-ins in real-time, proactively solving issues before you notice them.
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24/7 On-Ground Concierge
A dedicated team physically based in Makkah and Madinah to provide in-person assistance for any urgent needs.
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Verification & Security
Every Alwrd support representative is officially verified, wearing our branded identification, so you always know you are in safe hands.
How our support process works
1
Initiation
Reach out through your preferred channel — WhatsApp or call.
2
Instant Routing
Your request is routed to Logistics, Technical, or Hospitality.
3
Resolution
A dedicated agent owns your request and provides updates until resolved.
4
Quality Check
Customer Care follows up to ensure you are completely satisfied.
Connection hub
Pakistan and Saudi Arabia support lines — scan or tap to connect.
Pakistan
Customer Support (WhatsApp Only)
+92 307 8953816Mr. Umar Farooq — Operational Manager (Pakistan)
+92 303 8100786Saudi Arabia
Customer Support (WhatsApp + Call)
+966 59 571 0372Mr. Usman Ghanni — Director of Customer Support (Madinah)
+966 59 345 0035Official WhatsApp (24/7)
Click to chatopen_in_newSupport email
support@alwrdgroup.com
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The safety verification process
We take your safety seriously. Our verification process ensures that every agent handling your inquiry is trained, background-checked, and fully authorized to act on behalf of Alwrd. You can verify any agent by requesting their Alwrd Digital ID via our support line.
Support FAQ
Our ground support team in Makkah and Madinah operates 24/7. No matter the hour, you will reach a human who can assist you.