24/7 On-Ground Support
Round-the-clock coordinators in Makkah and Madinah — before, during, and after your worship.
From airport pickup to your return flight, our on-ground team is never more than a message away. Whether you need directions to the Haram, help with a hotel issue, or guidance during ziyarat, coordinators are available 24/7.
What's included
WhatsApp & phone access
Direct lines to coordinators who know your package and hotel details.
Bilingual support
Urdu and English-speaking staff familiar with Pakistani pilgrim needs.
Emergency escalation
Clear protocols for medical or travel emergencies with local partners.
Pre-departure briefing
Know who to contact and how before you leave Pakistan.
How it works
- 1
Meet your coordinator
Receive contact details and a welcome briefing on arrival.
- 2
Daily check-ins
Proactive updates on transport, meals, and any schedule changes.
- 3
Departure assistance
Support until you are checked in for your return flight.
Common questions
Yes — all Al Wrd packages include on-ground coordinator access. Premium tiers may add a dedicated single point of contact.
More value-added services
Triple Umrah Journey
Perform Umrah three times during your stay.
Premium Umrah Kit
Ihram, bag and essentials ready on arrival.
Local SIM with Data
Stay connected across Makkah and Madinah.
Wheelchair Assistance
Support for elderly and special-needs pilgrims.