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24/7 On-Ground Support
Round-the-clock coordinators in Makkah and Madinah — before, during, and after your worship.
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From airport pickup to your return flight, our on-ground team is never more than a message away. Whether you need directions to the Haram, help with a hotel issue, or guidance during ziyarat, coordinators are available 24/7.
What's included
WhatsApp & phone access
Direct lines to coordinators who know your package and hotel details.
Bilingual support
Urdu and English-speaking staff familiar with Pakistani pilgrim needs.
Emergency escalation
Clear protocols for medical or travel emergencies with local partners.
Pre-departure briefing
Know who to contact and how before you leave Pakistan.
How it works
- 1
Meet your coordinator
Receive contact details and a welcome briefing on arrival.
- 2
Daily check-ins
Proactive updates on transport, meals, and any schedule changes.
- 3
Departure assistance
Support until you are checked in for your return flight.
Common questions
Yes — all Al Wrd packages include on-ground coordinator access. Premium tiers may add a dedicated single point of contact.
More value-added services
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Triple Umrah Journey
Perform Umrah three times during your stay.
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Premium Umrah Kit
Ihram, bag and essentials ready on arrival.
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Local SIM with Data
Stay connected across Makkah and Madinah.
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Wheelchair Assistance
Support for elderly and special-needs pilgrims.